Overview of Knowledge Base (KB) Guides

Learn about how to use KB Guides and perform operations such as add, move, reorder, and delete using GraphQL.

Added in 24.07.

KB guides provide a clear, easy way to present important information, helping members find what they need.

Brands can categorize articles into guides to enable members self-serve and identify what they are seeking for.

Note

KB Guides can be created only on a KB board with articles. You cannot create an article directly from the KB Guide.

For KB Guides permission, see Permission for KB Guide.

With KB Guides, you can do the following actions:

• Create a guide under a KB board
• Create a chapter under a guide
• Update guide
• Update chapter
• Add articles to a chapter
• Add articles to a guide
• Move a chapter under a guide to another guide
• Move an article under a guide to a chapter
• Move an article under a guide to another guide
• Move an article in a chapter to another chapter
• Move an article in a chapter directly to the same or another guide
• Reorder the guides
• Reorder the guide contents
• Reorder the chapter articles
• Delete a guide
• Delete chapter
• Delete articles from guides
• Delete articles from chapters

What’s Next

• Permission for KB Guide
• Creating a Guide
• Fetching the KB Guides Information
• Fetching a KB Guide Information
• Fetching a Chapter Information
• Updating a Guide
• Updating a Chapter
• Moving an Article in a Chapter to any Guide
• Moving an Article in a Chapter to any Chapter
• Moving a Guide Content to a Guide
• Moving a Guide Content to any Chapter
• Reordering a Guide
• Reordering a Guide Content in a Guide
• Reordering a Chapter Article
• Deleting a Guide
• Deleting a Content from a Guide
• Deleting an Article from Chapter
• Adding an Article
• Creating a Chapter