Overview

Users may encounter an issue where creating a group or board fails silently—no error message is displayed, and the group is not saved. This problem typically occurs when the group name exceeds 40 characters. The failure is due to a backend validation defect, not user permissions. 

A fix is scheduled for release in version 25.12, which will include a UI update to notify users of the character limit.

Solution

1. Apply the Temporary Workaround

• When naming a group or board, ensure the name is 40 characters or fewer.

• This allows the creation process to complete successfully without backend validation failure.

2. Engineering Status

• A UI enhancement is available in version 25.12 to show a proper error message when the 40-character limit is exceeded.

3. Verify the Fix

• Test creating a group or board using a name with 40 characters or fewer.

• Confirm successful creation and absence of errors.

Summary

• Group or board creation fails silently when names exceed 40 characters.

• The issue is a backend defect, unrelated to permissions.

• A workaround is available by limiting names to 40 characters or fewer.

• A fix with a UI error message will be included in version 25.12.

FAQ

Q1: Why can't I create a new group or board?
A1: Group names longer than 40 characters trigger a backend failure without any visible error.

Q2: Is this related to my user permissions?
A2: No, the issue is not related to permissions. It’s caused by a backend validation defect.

Q3: When will this be fixed?
A3: A fix will be included in version 25.12, which will add a UI message for character limit violations.