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Updating the Registration URL for Your Community

Overview

The issue involves updating the registration URL for a community, where changes made in the admin settings are not reflected on the front end. This typically occurs due to caching issues, theme customizations, or multiple SSO mechanisms affecting the registration link display. 

The correct method involves updating the URL in the Single Sign-On settings, ensuring SSO is enabled, and checking for any customizations that might override the default behavior.

Resolution Steps

  1. Verify SSO Registration URL Setting:
    • Navigate to Settings → System → Account & Privacy → Single Sign-On in the admin panel.
    • Confirm the "Registration page" field contains the desired URL.
  2. Ensure SSO is Enabled:
    • Check that "Use Khoros single sign-on (SSO)" is turned on for the settings to be active.
  3. Refresh Community Cache:
    • Log out and access the registration process in an incognito/private browser session to bypass browser caching.
  4. Check Theme Customizations:
    • If using custom front-end code or widgets, ensure the "Register" button is dynamically linked to the SSO Registration URL field.
    • Adjust theme or widget configurations if necessary.

Additional Resources:

Note: If the issue persists after following these steps, consider potential caching issues or custom logic affecting the registration link display.

Frequently Asked Questions

Q1: How do I know if my SSO settings are correct?
A1: Verify that the "Registration page" field in the Single Sign-On settings contains the correct URL and that SSO is enabled.

Q2: What should I do if the registration URL still doesn't update?
A2: Check for caching issues by accessing the site in an incognito/private session and review any theme customizations that might override the default behavior.
Q3: Can theme customizations affect the registration URL update?
A3: Yes, custom front-end code or widgets may override the default "Register" button behavior, requiring adjustments to point to the new URL.
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  1. Ciprian Nastase

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