Overview

If you need access to one or more Aurora GitHub repositories managed by Khoros, you can submit your request directly via the AI Assistant in the support interface. This initiates an automated ticketing workflow—no manual steps required on your end beyond submitting the necessary details.

Common issues indicating access is needed:

• Unable to clone, fork, or access Aurora GitHub repositories.

• Encountering 404 or “You don’t have permission” errors when accessing your Khoros Aurora instance's GitHub URLs.

• Working on projects that require internal Khoros libraries or integration samples.

✅ Solution: Requesting Aurora GitHub Access via the AI Assistant

🔽 Step-by-step Instructions

1. Open the AI Support Assistant
   • How to Make the Best Use of the Khoros AI Support Agent
2. Select the Correct Option
   Click the button labeled: 📂 I need access to my Aurora GitHub repository
   

3. Provide Required Information When Prompted
   The AI Assistant will ask for the following:

   • Your GitHub Username (e.g., janedoe123)

   • The Name of the Repository You Need Access To (e.g., aurora-core, aurora-ui-library)

     • 🚫 Both pieces of information are required for the request to proceed.

4. Automated Ticket Creation

   • Once you’ve submitted your GitHub username and the repo(s), the assistant will generate a support ticket automatically.

   • You will be shown the ticket ID, which you can use to track the request.

5. Access Provisioning

   • An automated system will handle your access request (verifying the eligibility of your request and granting the access)

   • You’ll receive updates via the ticket as your access is granted.

📝 Summary

To get access to Aurora GitHub repositories, start a chat with the support assistant, select “📂 I need access to my Aurora GitHub repository”, then provide your GitHub username and repository names. The assistant will generate a ticket and automate the access request. You'll be kept in the loop with updates via your ticket.

❓FAQ

Q1: Can I request access to multiple repositories at once?
A1: Yes, just list all required repositories when prompted in the chatbot.

Q2: How long does it take to gain access after submitting the request?
A2: Most requests are processed within a few hours via automation, but delays may occur based on repository sensitivity.

Q3: Where can I track the status of my access request?
Use the ticket ID provided by the chatbot to check updates via the Khoros support portal.