Overview

Users may experience an issue where they do not receive in-app notifications or email notifications when following tags or topics in Khoros Community Aurora, even though their notification settings are configured correctly. This typically occurs when tag subscriptions have been muted at the board level, creating a discrepancy between what appears in the user interface and the actual notification behavior.

Solution

This issue can be resolved by refreshing the tag subscription status. Follow these steps:

Step 1: Navigate to Your Notification Settings

Log in to your Khoros Community Aurora instance and navigate to your account settings:

• Click on your profile avatar in the top right corner
• Select Account → My Settings → Follows & Notifications

Step 2: Locate the Affected Tag

In the Follows & Notifications page:

• Change the filter from All to Tags to view only your tag subscriptions
• Locate the tag that is not generating notifications (for example, a tag you have been following for a long time)

Step 3: Unfollow the Tag Completely

To clear the muted state:

• Hover over the affected tag in your follows list
• Open the options menu (typically represented by three dots)
• Click Unfollow to completely remove the tag from your account

Step 4: Re-follow the Tag at the Community Level

After unfollowing:

• Navigate to the tag page at the community level (you can find this by clicking on the tag in any content or searching for the tag)
• Click the Follow button or bell icon to re-subscribe to the tag at the community level

Step 5: Verify Notification Delivery

Test that notifications are now working:

• Ask another user to create new content using the tag you just re-followed, or wait for organic content to be posted
• Check your in-app notifications (bell icon) for the new activity
• Verify that an email notification was also sent to your registered email address

After completing these steps, notifications should resume for the affected tag.

Summary

Missing notifications for followed tags in Khoros Community Aurora typically occur when tag subscriptions are muted at the board level while still appearing followed at the community level. The solution involves completely unfollowing the affected tag from your account settings and then re-following it at the community level to clear the muted state. This process refreshes the subscription and restores both in-app and email notifications for future activity.

FAQ

Q1: Why does the tag appear followed in my settings but I'm not receiving notifications?

A1: Aurora allows users to follow tags at the community level and separately control them at individual board levels. If you previously unfollowed a tag at a specific board level, it creates a "muted" state for that board while the community-level subscription remains active. The UI may not clearly distinguish this muted state, making it appear as though you're fully following the tag. Unfollowing completely and re-following at the community level clears this state.

Q2: Will I receive in-app notifications when following a forum or blog?

A2: This depends on your community's configuration. Some Aurora instances are configured to exclude board-level follows from generating in-app notifications (only email notifications are sent). If you only receive email notifications for forum/blog follows but not in-app notifications, this is likely the expected behavior for your instance. Contact your community administrator if you believe this configuration should be changed.

Q3: Do I need to repeat this process for multiple tags?

A3: Yes, if you are experiencing missing notifications for multiple tags that you have followed for a long time, you will need to unfollow and re-follow each affected tag individually. This ensures that each tag subscription is refreshed and any board-level mutes are cleared. However, newly followed tags should not experience this issue.